When I was involved in an accident, I sent my car to Perodua Workshop for repair and the cost of repair was paid by an insurance company. I was really satisfied with the repair and I think Perodua had done a good job. My advice to you, is not to go to Insurance Panel Workshops but rather to Perodua directly as quality spare parts and services are guaranteed. To get their assistance, you can call 1800-88-5555.
However, I had a shock of my life when the Insurance company asked me to pay Perodua a sum of RM608.48, which is 15% of the total cost. The term for this payment is “BETTERMENT“. I called up the insurance company for clarification and these are the reasons:
a) All cars which are 5 years old and above will bear 15% of the total cost. The percentage increase up to 40% as the cars get older. A one year old car up to 4 years old car will not be charged betterment.
b) Betterment is a policy that all insurance companies have adopted a few years ago. Usually customers are charged betterment when they buy original spare parts from authorized car dealers such as Perodua, Proton, Toyota, Hyundai and many others.
c) However, not many customers are aware of betterment because most of them send their cars to panel workshops (outside workshops) and usually the outside workshops will cover up or absorb the betterment for customers by giving customers used or re-cons spare parts while charging the insurance company at the price of original spare parts. Also, the panel workshops will try other means to reduce cost such as polishing the lamps instead of replacing it, or remodeling (repairing) the door instead of giving a new door etc. Of course customers are happy for not paying the betterment but probably do not realise that they have been given used spare parts or poor paint work quality.