[Frustrated people waited outside the post office because all banks didn’t accept them]
As a Bumiputera, I invested in ASB to get higher return than other savings. However, there were times when I really need to withdraw some money for personal use. After ASB declared its bonus in January 2012, I tried to withdraw money however, until today, I could not!
Ask any other ASB subscribers around who got the same fate as me and they will tell you two words “Frustrated and angry“, I really don’t understand why ASB has only one counter in each bank? Why is it bank put limit on the number of people doing ASB transaction? I pity those who came from far villages trying to withdraw money from ASB because they went home empty-handed after being rejected by banks. The silly banks also told me to go to the post office to withdraw ASB. But what they don’t see is that, post office got no money. I cannot withdraw more than RM1K. Also, the silly banks told me to get my number in the morning to stay in the quota. Didn’t they know that I am a working adult? Ingat boleh suka hati keluar pejabat?
Well…other excuses that the banks gave me were the computers used for ASB transaction were damaged and that ASB was offline.This was really frustrating.
The impact of this problem was people who need money to send their children to school could not provide enough money for their children and those who need to repay their loans in advanced would have to delay doing so. Not only that, some of them were also late for work due to the long waiting period in the banks and the post office. A bank officer, who refused to be named, mentioned to me that ASB line is always slow causing 20 minutes of waiting period per-customer. And since only post office is always available for ASB transaction, now many post offices around Kuching becomes crowded.
A friend of mine, Mdm Junnah, a primary school teacher complained that she had waited for almost two hours for her turn to keep money in ASB at the post office. As a school teacher she could not go to the bank in the morning. She had to wait until the school finished before she could go to the banks. The complain on ASB is not a short-term problem, this scenario could drag until one whole year. What do you think?
Should ASB Malaysia do something about this?